Exchange and return
 
In accordance with the Law of Ukraine "On the Protection of Consumer Rights", the buyer can request an exchange or return of food products in case of purchase:
 
  • goods of an inappropriate level of quality
  • product that has expired
  • the product, the integrity of the product packaging is violated

 

 Food products of the appropriate level of quality are not subject to exchange or return (Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172).

  Goods can be returned or exchanged within 14 days of purchase. You can do this using the "New Mail" service. The buyer will cover the costs of return shipping at his own expense.
 
 In the case of an increase in the price of the product, the seller's calculations with the buyer take place based on its value at the time of the request for return/exchange. In the event of a reduction in the price of the product - based on the cost at the time of purchase (Part 7 of Article 8 of the Law "On the Protection of Consumer Rights"). The method of refund (cash, non-cash) is discussed individually.